Contact Us

Welcome to our Contact Us page! We're here to assist you and answer any questions you may have. Your feedback is valuable to us, and we appreciate the opportunity to connect with you.

How to Get in Touch

Our customer support team is available to assist you during the following hours:

Mon - Fri: 8.30am-17.00pm AEST

Email: sales@luminexglow.com.au

Phone: 1300 900387

Location: Gold Coast, Australia

Frequently Asked Questions

How can I contact your customer support?

You can reach our customer support team by emailing us at sales@luminexglow.com.au, or by calling us at 1300 900 387.

How quickly can I expect a response to my email enquiry?

We strive to respond to email enquiries within 1 working day. Please note that response times may vary based on the volume of enquiries.

Can I modify or cancel my order after it's been placed?

Please contact our customer support team should you wish to modify or cancel your order after you have placed it.

Do you have a physical store where I can visit?

Our warehouse is based in the Gold Coast, Australia.
We can arrange visits by prior appointment, please call us on 1300 900387 to arrange a time.

How can I track my order?

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can track the status of your order through the Australia Post website: https://auspost.com.au/mypost/track/.

What should I do if my order is lost or damaged during transit?

In the rare event that your order is lost or damaged during transit, please contact our customer support team at sales@luminexglow.com.au for assistance.

How can I provide feedback or suggestions?

We appreciate your feedback! You can share your suggestions or comments by emailing us at sales@luminexglow.com.au.