Shipping Policy
1. Processing Time: Orders are typically processed and dispatched within 1-2 business days, excluding weekends and public holidays.
2. Shipping Rates: We offer free shipping via Australia Post Express Postage for orders within Australia and AU$49 for orders outside of Australia.
3. Delivery Times:
- Domestic Shipping:
- Express Shipping: Approx 1-2 business days.
- International Shipping:
- Express Shipping: Approx 5-10 business days
Please note that delivery times are estimates and may vary based on your location and any unforeseen postal service delays.
4. Order Tracking: Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can track the status of your order using this number through the Australia Post website: https://auspost.com.au/mypost/track/
5. Customs and Import Duties: For international orders, please be aware that customs and import duties may apply. These charges are the responsibility of the recipient and will be collected by the carrier upon delivery.
6. Order Changes and Cancellations:
Please contact our customer support team should you wish to modify or cancel your order after you have placed it on 1300 900 387
8. Lost or Damaged Items: In the rare event that your order is lost or damaged during transit, please contact our customer support team at sales@luminexglow.com.au or call on 1300 900 387 for assistance.