Warranty Information
1. Limited Warranty: Luminex Glow provides a limited warranty on Luminex Glow LED Face Mask for a period of 12 months from the date of purchase. This warranty covers defects in materials and workmanship under normal use.
2. What is Covered: This warranty covers the following issues:
- Defective materials or workmanship
- Malfunctions that occur under normal use
3. What is Not Covered: This warranty does not cover the following:
- Damage resulting from accidents, misuse, or abuse
- Unauthorised modifications or repairs
- Normal wear and tear
4. How to Claim Warranty: To claim warranty service, please contact our customer support team at sales@luminexglow.com.au. Provide proof of purchase, a detailed description of the issue, and any relevant photos. Our team will guide you through the warranty claim process.
5. Warranty Service: If a defect covered by this warranty is found, Luminex Glow will, at its discretion, either repair or replace the product. If a replacement is not available, we may issue a refund.
6. Return Shipping: Customers are responsible for the cost of returning the product for warranty service. We recommend using a trackable shipping service.
7. Limitation of Liability: To the extent permitted by law, Luminex Glow shall not be liable for any direct, indirect, incidental, or consequential damages arising out of the use or inability to use the product.
8. Transferability: This warranty is non-transferable and applies only to the original purchaser of the product.
9. Contact Us: If you have any questions or concerns about our Warranty Information, please contact our customer support team at sales@luminexglow.com.au.